your privacy is important to us. We strive to keep your personal
information confidential. By ensuring that you are aware of
take a moment to read the following statement to learn how
Credenza Software Inc. (referred to as "Credenza" or "we"
in this statement) handles your personal information. We want
you to know about the types of information that we collect,
about how we use and disclose that information, the choices
you have regarding such use and disclosure, and how you may
correct and have access to that information.
we collect personal information
Credenza collects and uses your personal information to provide
you with convenient access to our products and services, to
give you superior customer service and to improve what we
offer to you. In addition, we use your personal information
to keep you up to date on the latest product announcements,
software updates, special offers, and other information we
think you'd like to hear about. This may occasionally include
information from other technology companies about products
and services that can add value to your Credenza products.
From time to time, we may also use your personal information
to contact you to participate in a market research survey,
so that we can gauge customer satisfaction and develop better
we collect personal information
We collect only information volunteered by you or someone
on your behalf. We collect information about you in several
ways. For example, we might ask for your contact information
when you correspond with us, call us to make a purchase or
request service, register to attend a seminar, or participate
in a contest or survey. In addition, when you request product
information, install or register a new Credenza product, we
collect and store the information you provide in a secure
browse Credenza's website, you are able to do so anonymously.
Generally, we don't collect personal information when you
browse. However, your browser does automatically tell us information
like the type of computer and operating system you are using.
We use aggregates of this information to identify trends and
demographic statistics that help us shape our products to
serve you better.
of our email to you, we use a "click-through URL." When you
click one of these URLs, you pass through our web server before
arriving at the website that is your destination. We track
click-throughs to help us determine your interest in particular
topics and measure the effectiveness of our customer communications.
we use personal information
We use the personal information we collect from you for providing
you with information, products and services that we believe
to be of value to you. This includes marketing and promotional
activities: we may occasionally inform you of our own special
offers and new products, and of third party product and service
offers that we believe you will find interesting (however,
we will not provide your personal information to that third
party). It also includes the provision of newsletters containing
articles that we believe will be of interest to you. We also
use customer and prospect information in aggregate form to
analyze and better understand our business.
we disclose personal information
In general we do not disclose your personal information outside
of our company. However, if you purchase a third party product
from us, we may provide your contact information to the developers
of that product so that you can be notified of updates and
upgrades to that third party product.
works with other companies that help us provide our products
and services to you, and we may provide your personal information
to these companies for strictly limited purposes. For example,
we give shipping companies this information so they can deliver
your products efficiently. The information they receive is
for shipping and delivery purposes only, and we require that
the companies safeguard your personal information in accordance
with our policies.
we may be required by law or legal process to disclose your
consent to and choices about this collection, use and disclosure
of personal information
In providing your personal information to us, you are consenting
to us dealing with that information in the manner described
in this statement. For example, if you give us your fax number
or email address, you are consenting to us contacting you
by fax or email. Your consent may also be intrinsic to the
circumstances, such as in the case where you or someone on
your behalf has previously provided your personal information
to us and either you maintain your relationship with us or,
having received communications from us, you did not request
us to cease such communications. Use of our web site also
your choice whether you wish us to continue to contact you
through the use of your personal information. You may opt
out of receiving marketing communications if you want, at
any time. Specific communications (such as the newsletter)
usually contain instructions on them for how to opt out of
receiving them, or you can email us at firstname.lastname@example.org.
We will discontinue all communications of the type included
in your request within 21 days of receiving such a request.
However, please note that any election not to receive future
communications applies only to marketing or promotional messages.
We may still send you relationship or transactional messages
in order to notify you of important product issues and updates,
for the renewal of existing subscription services, to resolve
specific questions or requests made by you via phone, email
or the web and in response to any activity completed on our
web site, including but not limited to, registration, ordering,
downloads and requests for information.
we protect your personal information
Credenza safeguards the security of your information with
physical, electronic, and managerial procedures. All of your
information is restricted in our offices. Only employees who
need the information to perform a specific job (for example,
our billing clerk or a customer service representative) are
granted access to your personal information. Our employees
must use password-protected accounts to access customer information.
Furthermore, all employees are kept up-to-date on our security
and privacy practices.
to your personal information
You always have access to the personal information we have
about you. To request such access, please email us at email@example.com.
We will respond to such requests within a reasonable time.
Please note that the personal information we will provide
in answer to such requests includes all contact information
provided by you, but does not include our work product - for
example internal notes of communications with you. We will
also respond in a timely manner to a customer's request to
correct inaccuracies in the personal information held by us.
To request correction of such inaccuracies, you may send updates
and corrections to firstname.lastname@example.org.
companywide commitment to privacy
To make sure your personal information remains confidential,
we communicate these privacy guidelines to every Credenza
does not knowingly solicit personal information from children
or send them requests for personal information.
website contains links to other sites. Credenza does not share
your personal information with those websites and is not responsible
for their privacy practices. We encourage you to learn about
the privacy policies of those companies.
have a concern, question or complaint about Credenza’s use
contact our Chief Privacy Officer:
Controller and Director of Operations
365 Bay St. Suite 700b
Toronto Ontario M5H 2V1
Privacy Statement is subject to change at any time. We encourage
October 19, 2009